Firestone Complete Auto Care

On November 7th, I had extensive brake service completed at this Firestone location on HIGHWAY 80 In Jackson, totaling almost $2,000. Yesterday, December 8th, my brakes completely failed while I was driving. I was unable to stop the vehicle and it was only after the brakes eventually locked that the truck came to a full stop. Fortunately no one was injured, but the situation could have been tragic. Having a major brake failure only one month after paying for a full brake repair is completely unacceptable and raises serious concerns about the quality of the work performed. I trusted this shop with a critical safety issue and that trust was violated. At minimum, I expect Firestone to fully investigate what went wrong, take responsibility, and correct this issue without additional cost to m

Matthew was awesome help at the 761374, Firestone Complete Auto Care,1095 US HWY 51, MADISON, MS. Very helpful. After I experience so much rudeness and no help at the Hwy 80 location in Jackson Mississippi I decided to call the Madison store. Matthew looked up my warranty and assisted me with getting a prorated tire because I was covered under road hazard protection. The worker in Jackson refused to look up my warranty and assist me with getting a new tire. He insisted that my only options was to pay full price. I explained to him I just purchased 4 news tires from that location less than 6 weeks ago and I had a warranty. He declined to help me or look it up. Another mechanic came in and stated look up her warranty, a new tire might be covered with a smaller fee. He told him no, they could

Eric, the store manager, is a very knowledgeable individual who consistently helps our family with our vehicles. Not only is he a reliable asset to let us know about our vehicle, but he is a great person as well! Thank you, Eric for always taking care of us!

Sooo yea, they asked me to leave a review and here it is... Customer service sucks, and price gouging is crazy work. I just needed a new serpentine belt put on. So I drive up there with a frayed belt at around 12. Mind you, I called in advance and was ASSURED, that they could take care of me no problem. it would be an easy and quick fix they said. So I get up, and its not really busy or anything so im thinking "awesome, I'll be in and out" that was not the case. I speak with the front desk guy, and I give him all the information he asked me for and I wait... for 3 whole hours!!! Finally getting fed up i asked another guy whats the hold up. Apparently I wasn't even checked into the system, then he tells me they wont even be able to get to my car because it was late and the guy who knows how

We were caught in a tight spot when we hit a pothole the size of Texas on Gallatin Street in Jackson Ms on their raggedy roads. I called these guys and Joseph answered the phone he was so polite, professional, and beyond helpful, and understood my frustration with these Jackson MS roads, they had the tire we needed, and let me just say it was some of the best customer service you could ever ask for!!! If you are ever in the need for tire service please check them out. Also ask for Joseph Thomas, again couldn't ask for better customer service, he and his guys most definitely went above and beyond to help us out!!! Thank you so very much!!!