Firestone Complete Auto Care

I’ve been doing business with this specific Firestone location for over 6 years and never had any issues especially when the previous manager, Chris, was running the store. Unfortunately, things have gone downhill since the new manager, Oz, took over. Since the management change, prices have suddenly and repeatedly increased with little to no explanation. Tire installation used to be around $35 per tire, and now it’s $46.99 per tire. Every time I ask about it, I’m told, “That’s the new price—everything has gone up. That’s what all Firestones charge. There’s no transparency or breakdown. We were then charged extra for low-profile tires, which we questioned. We eventually agreed to an additional $10, understanding it’s not a big deal. However, we later noticed another $20 charge for a TPMS

Todd and Daniel were AMAZING. While they couldn’t fix what needed to be done, they recommended a reliable place I could go too. Helped me get a battery delivered from autozone so they could even run the diagnostic on the car. Would highly recommended coming to these guys. As a woman car repairs can always be a struggle, never sure if you’re being had or not. They walked me back and showed me what was up and I felt safe and secure with what they were able to do and would come back for maintenance again!!!!!

I got an oil change and they were supper friendly and fast! I come here often and they never fail me :)

Out for the American Royal BBQ competition when the batteries on our truck died. Oz replaced both batteries in the freezing temps and had us back on the road within a couple hours. Excellent customer service.

When I called to make the appt for my alignment I made sure to ask for price after taxes because money is really tight right now. Keep in mind I made the appt for the day before I was supposed to start a new job cause I’m gonna be driving a far distance for my new job and I wanted my car to work fine for that. When I bring my car in and they start working on it I try to pay them cause like I said I can’t afford to pay more than what was told to me, and they wouldn’t let me and tell me I can’t pay til after the service is done. That’s a little iffy to me. So I’m watching the guy work on my car and I see him breaking a bolt. Then they come in and tell me I’m gonna have to pay to replace that bolt they broke because “these kind of things happen as they’re working on cars” then they tell me th