Firestone Complete Auto Care

I had an excellent experience at Firestone! From the moment I arrived, the staff was friendly, knowledgeable, and genuinely helpful. They took the time to explain what my car needed without any pressure or upselling, which I really appreciated. The service was done quickly, the waiting area was clean and comfortable, and the price was very fair for the quality of work. I was helped by Patrick D. who was very professional and knowledgeable and answered all of my dumb questions :) I’ll definitely be coming back here for all my maintenance and tire needs. Highly recommend this Firestone location to anyone looking for honest, reliable auto service!

I recently visited Firestone, and I couldn’t be more impressed with their service. From start to finish, they were professional, knowledgeable, and incredibly efficient. The staff took the time to explain the repairs in detail, ensuring I understood everything clearly. Their expertise was evident, and they went above and beyond to make sure my car was in top condition. The quality of their work was outstanding, and I truly appreciated their honesty and dedication. I highly recommend this shop to anyone looking for reliable and trustworthy automotive service. Five stars all the way!"

I scheduled an appointment for an alignment. The service was great. It was done in less than 30 minutes. The employees were friendly and accommodating. I overheard the customers before me say “ we love this place”. Definitely recommend this location in Lake Grove. And they are open on a Sundays which is very convenient.

After being turned away at a different Firestone location because “they don’t have 2025's in their system,” I called around and found this Lake Grove location. Thankfully, they were able to help me without any issues. I purchased the Lifetime Alignment package here, and they successfully performed an alignment on my 2025 Toyota Sienna and provided a before-and-after printout as I requested. Everything went smoothly overall, and I appreciated that they got the job done when another location refused to even try. That said, I did have two smaller issues. First, when calling around, I noticed that about half of the Firestone locations in my area charge an additional “mandatory” $20 for a steering angle sensor calibration, while others either don’t charge it at all or don’t make it mandatory.

Pat and the team at Firestone Complete Auto Care in Lake Grove are friendly, honest, and serviced my car in timely fashion. They kept me informed before performing any services or charging me for fees or services I didn't need or request. They have permanently earned my business as a repeat customer. I had taken my car for scheduled service to the Lexus dealership where I purchased it and they gave me a quote/estimate for over $7000. I took the car to Pat at Firestone and he serviced the vehicle with only what the car actually needed and in the same day for a fraction of the cost (about $2200) Thank you Firestone Lake Grove!