Firestone Complete Auto Care

Ive gotten a variety of auto maintenance & repair services over the years for my vehicle. Comparable prices, timely appt availability. Most importantly, always great auto & customer service! Highly recommend.

I have had many opportunities to leave a negative review about this place but have put it off because I once believed in Firestone. I have been a long time customer and even a former employee. Over the past few years I have visited, my experience with the team has been getting less and less unpleasant. I remember a time Firestone had a plan called 20/20 vision. It was to be the go-to shop of the community, a place that can be trusted and reliable, dedicated to the customer experience. They wanted to be number 1 in the name of car service and repair by the year 2020. It is now 2025 and I can honestly say that vision has not come true. I have experienced a serious lack of communication every single time I visit. They seem to not care anymore about customer satisfaction. They don’t take time

JaLynn and Gabe were super kind and helpful with my car troubles. By the time I got to this Firestone, it had already been a long day. Their service was excellent and they got me in and out the door in less than 15 minutes. Really good experience and highly recommend this store!

Anthony and Aaron are amazing. It’s always done right the first time and they’re always helpful. Having car trouble is a pain and nobody likes paying for repairs, but the team at Firestone Lansing is patuent to explain everything, give the customer their full undivided attention, and always more than pleasant, their joyful and clearly appreciate their customers. Its great to have good local mechanics that I can depend on

Really happy with service I received from W. Saginaw store. Helped me to figure out exactly what maintenance service my Toyota Camry needed, pointed out another matter needing attending on an underside of vehicle. Provided courtesy repair. I especially appreciate the excellent customer service given my routine visits for the alignment lifetime warranty I have them.