Firestone Complete Auto Care

Truly great staff! I get intimated trying to do anything that has to do with my car. Mechanic work flys over my head entirely, and the staff here truly made sure I understood everything I needed and made wonderful recommendations to help ensure I was back on the road in good shape. I appreciate the patience, time, and work they put into taking care of my car and keeping me informed!!

Went to get my AC recharged. Was told it would be approximately 200. When the work was done they charged me 350 with no explanation on the extra cost, told me that's just what it is. After leaving I went and checked with 2 other mechanic shops and showed them the bill. Both places told me I was greatly overcharged and that they could have done it for 180 to 200. My recommendation would be to go to one of the other mechanics in town, Firestone will rip you off. I will never again use this place, entirely untrustworthy.

Emzy went above and beyond for us in need of a quick tire fix on the road. Had us in and out in 30 minutes and even made the sit in the lobby a pleasant one. Definitely recommend this location for anyone in a bind.

Went in for an oil change at 9am by appointment. Disgruntled employee at service desk full of complaints about being there alone and overwhelmed. The place wasn't busy. Truck was on and off of lift by 10 o clock. It took the service desk employee over a hour and a half to process me after that. All he did during that time was take calls and complain about working alone and being overworked to anyone who would listen. Finally he looked at me and said my truck was done and in a few minutes would process me. Half an hour later I received my keys and truck. My was truck finished getting the oil change around 10am but it was not released to me till 11 thirty because the employee was so self absorbed with his own problems he wasn't capable of doing his job. I won't be going back.

I had a company vehicle that needed service. I dropped off early morning and left a number to contact me. Never was contacted, had to call. Also at the end of the day after driving 30 mins back home and they are closed, I find that the weather proof barrier underneath my truck was not assembled back propellant dragging the entire trip home. I leave for Florida tomorrow morning in this truck and dont have the tools or the hardware lost to fix the issue. Poor service all around.