Firestone Complete Auto Care

My appointment was scheduled towards the end of the day, and the entire team still took their time to make sure everything on my car was running smoothly. They were all so kind and helpful. I also appreciate each and every one of them for having the patience to answer all of my silly questions. I will definitely come back for any future maintenance I need done :)

I was traveling from visiting relatives from Houston, Tx back to CA. when I got a flat tire. Unfortunately it was the dead of night when this happened. I had to drive another 8 hours before any tire shops open up. When I arrived into New Mexico, I called around to see if anyone can help me with a flat repair. This location was open and the staff quoted me $19 for the job. I was just happy that it could be done so I rush over. When I got there, the person at the counter inform me that the the staff member that does the repair is out on a job and will be at the shop in 1 hour. I had no where to go so I just explain my situation and hope that it can be done as soon as possible. Then I proceed to wait in my vehicle. Less that 5 min later a staff member came to my vehicle and say that they can

The staff, both Richard and Naomi were both extremely informative, one regarding the condition of my tires overall after the inspection. Also in explaining the upcoming sale event on tires this week. They both were very knowledgeable,friendly and professional.

Richard and Victor are some of the greatest guys in town. They will take care of your vehicle and any other concerns that you have. They will go the extra mile to get your business. great deals on tires also

I called ahead by a day, making an appointment for an oil change. I got in, and they said it'll probably be around 45 minutes to complete. I sat and waited for an hour and a half with no updates before asking how much longer. I was told that they hadn't gotten to it yet, that they should start it in 5-15 minutes. As my schedule would not allow me to wait longer, I requested my keys and left. This was, overall, a disappointing experience. The staff are very polite, and maintain composure well, but waiting over an hour and a half for an oil change that I made an appointment for and then being told that they hadn't even look at it and to wait even longer is just not an experience that makes me want to return as a customer.