Firestone Complete Auto Care

The lady at the front desk was nice and professional. the only thing I have to say is that I was charged for new valve stems in my tires and they didnt replace them. They ended up leaking and I had to get them replaced at the Firestone in cheyenne wy. I am not too happy about the situation.

We just had a new radiator put in our Yukon. The customer service and repair were exceptional. From the store manager to the mechanic who worked on our vehicle. I've been going to this store since the 70's. And can say, the people here are one of the best Firesone has had

When I make an appointment I expect it to be honored. Instead I come back after an hour to see some techs standing around chatting while my car hasn't been seen, yet. When I ask they say "Oh we were just getting it in" and immediately pull the car in (after the receptionist yelled 'he's waiting guys!' through a window). When I said that was unprofessional, the receptionist blamed me for it taking an extra hour. Then she refused to honor a coupon on their website, even after I showed it to her on my phone. She said it's $30 off. I asked her to show me where it said the word 'off' and she couldn't, but still overcharged me. Picture of coupon attached. It's a shame because the Saturday crew was so helpful and professional. The Wednesday crew seems inept and immature. I'll just get my work don

Barry treated me fantastic! 10 star service today you have my long term business thank you

I scheduled an appointment for an oil change, providing all the necessary details about my car. However, when I arrived at the shop, I was informed that they couldn’t lift my car and therefore couldn’t perform the oil change. This was a frustrating experience, as I lost a day waiting for a service that couldn’t be completed. I advise against offering services or allowing appointments for services that cannot be performed.