Firestone Complete Auto Care

**EDIT** The manager contacted me, and offered a solution is could not refuse, he also apologizedfor the issues and took accountability that they failed in the customer service aspect. For now I will leave my review at 4 stars, but I am optimistic we can get to 5. Absolutely the WORST experience ever. I called ahead to make an appointment for an alignment (my car had a slight pull to the right) and oil change, when I arrived I stood in the lobby, without greeting for what seemed like 10 minutes, it was probably only 5, I made eye contact with several employees, none who seemed to care I was standing there waiting. Finally a nice younger gentleman poked his head through the window and said we will be there soon, another 5 minutes passed. The person helping me asked for my info, and surpr

Highly recommended!! The reviews don't justify the quality of their service. These guys are awesome. Very knowledgeable, honest, and helpful. They were able to figured out the reason behind the brake light showing up on my dashboard, disagnosed caliper seal leakage, spotted that I needed battery replacement, and other issues. I took my car to another autostore with higher reviews because they are closer to my home but doesn't look like they did much checking they didn't find any problem while the brake light still popping up. I finally brought my car back here and problems solved.

I have been to the specific location twice because I just moved up to the area. Both times I've gone, the staff were very friendly, professional, and efficient. I will absolutely be returning to this location. This time Brian/Bryan helped me. They also did not give me a hard time about my well behaved ESA (emotional support animal) which some places do. Honestly I would give more stars if I could.

DO NOT GO HERE THIS PLACE IS A DANGER! unless you're a tire technician I do not recommend going here. You have to tell them what to do. After buying new tires I asked ( since my car is rear drive) for the two new ones to be put on the back and the older ones out forward. I was TOLD "oh yes this is standard" yet when I got my truck and asked they said they didn't do that and didn't tell me why. I also had an over all inspection done of my truck. They said my brake fluid failed. I asked if they fixed that ( I had been in 2 weeks ago for my brakes BY THEM) they said no.... Since I only came in for my tires... Okay but it came up in the report and we talked about it? You were going to send me on my way without telling me? They also put my tire ( I got a spare) on a rusty rim ( I didn't know w

The Marysville Firestone has consistently proven itself to be our trusted advisor for auto care. The staff are always very attentive, they can usually look at our auto issues same day, or worst case next day, and we chose this specific location over dealerships to handle our auto care.