Firestone Complete Auto Care

Today was an amazing day thanks to Mehul and his persistent dedication to assist my vehicle. I can't express enough how much I appreciate his customer service! I came in today with a need to get new tires for my car because they were too worn out. The challenges were working with the fleet compnay and getting the service approved. Mehul went above and beyond working with my vehicle's fleet company knowing that they have a tendency to push back regardless of the technician feedback. Mehul was so diligent working back and forth with Fleet company and got the approval for my car service. From to start to finish Mehul showed his expert experience skills and phenomenal customer service. I will definitely be coming back for all my vehicle services in the future. It was an amazing experience,

These guys are the best!!! I live in DC but have been coming here for 5 years for all of my car needs. Richard and Elliot made sure my concerns were promptly addressed, and Dean went the extra mile on a Friday evening to get my car fixed before the weekend. Cannot recommend this place enough!

Amazing experience! Lexo and Richard were incredibly helpful and kind. I came in with a unique issue of needing help putting my license plate on the front of my car using a license plate holder. Lexo was able to find screws that fit my holder, screwed it into the bottom of the car in existing holes, and was kind about it the whole time. 100% coming back to this Firestone for any automobile issues I have. Could not recommend them more.

Team members from the McLean location earned 10/10 overall experience because they delivered the work within the timeframe they said they would. I appreciate that the technician provided me a copy of the alignment for review. My overall customer experience was excellent compared to the one I had with the Sterling location. I also observed the interactions between team members and other customers and noticed that they were consistently courteous and reasonable. Rich (spelling?) was extremely helpful to me and other customers. I was impressed how he guided another team member handling a simple ask of getting air for tires from an elder customer instead of having the gentleman to wait in line all the way back. It showed that team members use common sense.

Booking an appointment online was easy and the staff were able to accommodate me the morning of the next day. Lexo was very helpful and considerate while doing a simple tire inspection and pumping for my car. He was very professional multitasking through fielding incoming phone calls and dealing with multiple clients coming in for their appointments. The service fees were incredibly reasonable and I highly recommend getting your car maintenance done at this Firestone location.