Firestone Complete Auto Care

I got a huge screw in my tire late on a Sunday afternoon. I rolled up 30 minutes before closing and the crew were extremely friendly and helpful and got me all fixed up and on my way. I'm a repeat customer of this Firestone. From mechanical to tires they always get me taken care off! A++++

I initially went to the Firestone location in Odessa, where unfortunately they were unable to help me and turned me away. They did, however, refer me to the Firestone in Midland—and I’m very glad they did. At the Midland location, Laura provided absolutely outstanding customer service. She was professional, friendly, and genuinely cared about getting me taken care of. The technician, Christopher, did a phenomenal job—fast, efficient, and extremely knowledgeable. They got me back on the road quickly and completely relieved a very stressful situation. Huge thank you to Laura and Christopher for turning a headache into a great customer experience. I highly recommend the Firestone in Midland.

Terrible customer service. The technicians must’ve never turned a wrench before. I made an appointment and got told the tech was struggling bleeding some brakes. An hour later I was told he was still struggling bleeding the same set of brakes and that it would be another 30 min to an hour. Nobody on this planet sets an appointment to wait 2 or more hours. Don’t waste your time with Firestone. The technicians apparently can’t even perform basic mechanic jobs.

Everything was good until tire was installed wrong missing lug nut and cover plate was damaged while installing, update they’re not at fault for anything supposedly and they’re not going to fix their mistakes wouldn’t recommend this place your preferable place is discount tire or even Chavez tires lol.paid $2k for tires and ended up with missing parts update while getting tire fixed they had my truck sitting in reverse instead of park they’re going to mess up my transmission 🤦🏽‍♂️

I was told I had locking lug nuts on each tire and that they looked in my glovebox for the key and didn’t find it. They said they could break the locking lug nuts for a $60 fee plus 8.99 each for 4 new lug nuts, and we badly needed our brakes worked on due to scraping sound, so we said yes to breaking the locking lug nuts. We had bought the car used a few years ago and didn’t even know there was locking lug nuts or a key. In the process of breaking the lug nuts, they accidentally broke a hubcap and offered to pay for replacement and put them on. So I bought new hubcaps and brought them with me when I went to pick it up. My glove box was still left open from them “looking” and I noticed a little black zipper bag with an H for Honda on it, and there inside was the key to the now broken lug n