Firestone Complete Auto Care

Mokena, IL · Tire shop

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in Mokena
#24
of 61 shops
City Percentile
27%
rating percentile
Address
Firestone Complete Auto Care, 9627 191st St, Mokena, IL 60448
Phone
(708) 390-0099
Website
www.firestonecompleteautocare.com/illinois/mokena/9627-191st-st/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&cmp=oloc_google_localmaps_maps
Status
Closed · Opens 7 AM

Firestone Complete Auto Care is an auto shop located in Mokena, IL. It is one of 61 auto shops listed in Mokena. Its 4.2-star rating is slightly below the Mokena city average of 4.5 stars. There are 10 photos associated with this location.

About Firestone Complete Auto Care

Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. Discover exceptional auto care service at Firestone Complete Auto Care in Mokena, IL located... More

Hours

Saturday7 AM–6 PM
Sunday8 AM–5 PM
Monday7 AM–7 PM
Tuesday7 AM–7 PM
Wednesday7 AM–7 PM
Thursday7 AM–7 PM
Friday7 AM–7 PM

Customer Reviews

★★★★☆ 4.0 gingerwood1969 · Sep 2025

Great customer service. Decent prices. Wait times not bad. I have twice been a customer at this location. First time was May,2025 for 4 new tires. Second was for a blow out/replacement September,2025. The issue that I have is since departing both times I have lost the cap to a rim. I honestly don’t know why this occurs other than the caps not properly being replaced. Mechanics need to pay better attention to replacing these. Other than that I will still be a customer.

★☆☆☆☆ 1.0 Intelligently High · Jan 2026

The worst Experiences in buying tires. The only tire place I have ever been to that doesn't replace TPMS sensors for the tires when you buy new tires. 300 plus a tire for BRAND NEW tires and no TPMS sensors this is a first time ever in my life this has happened. 2 weeks ago, they replaced the TPMS sensors on my sisters car and they didn't work for 2 days. She had to go to another firestone for them to fix it. 2 years ago I came here and they didn't even balance he tires after I had paid for it. Couldn't even get to work that day after spending 800 dollars on 2 tires. First time I came here in 2018 they put the wrong tires on my car. What the online prices are and what they charge you are never the same. The Customer service is shady and very short. I have atleast 5 to 6 years worth

★★★★★ 5.0 Dominique Bailey · Oct 2025

I had an excellent experience getting my oil changed here! The team was professional, friendly, and made the process quick and easy. Brandon explained everything clearly and answered all of the questions I had about other services I needed. Highly recommend!!

★☆☆☆☆ 1.0 Israel Diaz · Nov 2025

Very lazy and ignorant staff, my mother made a 5pm appointment for an inspection on her vehicle today and she waited 2 hours (until close) because every worker there ignored to look at her car and refused to tell her no one was going to look at it today and just told her to come in another day. They didn't even bother at least looking at it right then and there when the manager realized his entire staff ignored her car making her waste her time yet again, when she has to leave work early losing hours to accommodate to this need. This staff is very lazy and unbelievable and I wouldn't recommend this facility to anyone.

★★☆☆☆ 2.0 Michael Velko · Dec 2025

Had Firestone tires on my vehicle. Also had the Road Hazard insurance. Got a nail in the sidewalk. Firestone no longer made that tire or had other tires in that size. Had to purchase a whole new set of tires (another brand). Paid full price, no discounts. Sucked. The Firestone tires had a great deal of tread left.

Accessibility & Amenities

✓ Curbside Pickup ✓ In Store Pickup ✓ In Store Shopping ✓ Onsite Services ✓ Delivery ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Oil Change ✓ Mechanic ✓ Restroom ✓ Wi Fi ✓ Lgbtq Friendly ✓ Transgender Safespace ✓ Appointment Required ✓ Appointments Recommended

Services

Tire shopAuto air conditioning serviceAuto repair shopBrake shopCar battery storeCar repair and maintenance serviceMechanicOil change serviceTransmission shopWheel alignment service

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.