Firestone Complete Auto Care

I lost a windshield wiper while going through the car wash. As soon as I drove out, I called Firestone in Norwich Connecticut. The mechanic was very gracious and kind; he told me I can come right in. I was in and out in no time with a brand new set of windshield wipers. I am very happy with my service with Firestone over the years!

I need new tires and Andrew helped me so much. He was awesome! He explained every single thing to me about the tires about my warrantees about everything that he could possibly explain to me knowing that I’m a little older and don’t know a lot of the things. I really appreciated his patience And his customer service skills are A1! Thank you you so much.

Brought a car in there for oil leak after driving it for a day it's leaking oil from everywhere I called the shop asking for help to get the car to the shop refuse to do that this is the Norwich location they refused to help in any way they cause the oil leaks because they did not know what they were dealing with they did not clean the breather covers or reseal them after they took them off and left tubes clogged with oil and is refusing to repair for it after spending over $3,000 in their shop Dan the store manager will not contact his boss to get this fixed tells me I can call corporate that takes 4 days for them to do anything unprofessional. Worst experience ever with any shop. Overcharge for parts overcharge for labor the parts come from advance Auto they mark it up two times what you

Came here for the first time for oil change, tire rotation. They told me I needed a new battery(1 yr old) and a cabin filter(I had just changed it). I was confused so I refused the extra service. I went to another shop, had them test the battery, and lo and behold they said it was fine and fairly new. I don’t understand the mechanic at Firestone telling me I needed to replace those items. Trying to up-sale, maybe is rewarded for this. First and last time I will go to Firestone. Everybody, please be careful…. Extremely disappointed at the under handed attempt to sell me something I didn’t need.

They were so quick and helpful! Daryll was so knowledgeable about our car and literally helped us fill out our registration forms! We’ll definitely be coming back. Thank you!