Firestone Complete Auto Care

Brendon remembered me from the Lacey shop. And Jake asked me question about me and my needs and walked me through several options. No pressure just very personable and patient. My new tires were installed in a very timely manner. Tom did a great job ! This is my third Ram and fourth set of tires from Firestone. Love my new Dueler AT Ascent tires. And it is a no brainer - get the life time wheel alignment. It pays for itself with 2 uses. Come in every year and get your alignment checked.

Great experience at Firestone. The staff was professional, honest, and efficient. Jake did an amazing job at clearly explaining everything my vehicle needed. He was patient and made sure I was well taken care of. The service was quick, fairly priced, and done right the first time. I will definitely be back to receive future services! Highly recommend!

I had a great experience at this Firestone! The team took excellent care of my car. They did a full diagnostic, fixed everything that needed attention, and were honest enough to check my wheel alignment (which turned out to be fine) without charging me for it. I really appreciate their honesty, friendliness, and top-quality service. Highly recommend!

Purchased the lifetime alignment in 2017 for my vehicle. I have used it at the Lacey store primarily but changed to the Olympia store after experiencing extremely long wait times at the Lacey store. I sometimes had additional services done but typically only scheduled the lifetime alignment since I go to quick lube for oil changes. On my last visit to the Olympia store, I was informed I needed new tires which I was aware of. On my most recent visit to the Olympia store after purchasing new tires at another business, I was lied to that my vehicle needed a new control arm because it was bent. Jake showed me pictures on his phone which showed a perfectly placed shadow that gave the illusion of a bend. He told me my vehicle was unable to be aligned because of this. I waited 1.5 hours for my ve

I had a fast leak in a tire on a Sunday morning. I was glad that Firestone was one of the only places open on a Sunday. Jake was very helpful by talking me through different options, and even helped restart my phone which was locked up. I appreciated his consultative approach. Firestone itself did not have the type of Bridgestone tire Honda is using on 2025 hybrid all wheel drive CRV's or something close enough. Ultimately, we figured out that waiting until Monday and checking with Honda to get the same tire On this new CRV would be the best option. Capital Honda did have the exact tire. I would go back to Firestone again if I needed other tires.