Firestone Complete Auto Care

Overall I was pretty pleased with my experience here. I went in just to have a headlight replaced. I made an online appointment and the work was done in under 2 hours. It wasn't speedy but it was fine. The staff were courteous and the bathroom and waiting room were clean. The waiting room has a big screen TV and free coffee. I think I prefer Firestone to Pep Boys.

Just a quick shout out to Octovio my service advisor and Frankie, my technician. Great customer service and workmanship. I had to take my Nissan Van for a quick wheel alignment, went over the many potholes in Pasadena. Frankie had worked on my van before and did a great job with my alignment. The first time I took it in was due to a poor job that the dealership did with my wheel alignment, my van kept pulling right. They got me in earlier than my appointment and was done in less than hour. That really helped with my busy schedule. Did I mention that I bought the lifetime wheel alignment last year? If you drive alot in the streets of Pasadena and Los Angeles, you may want to consider purchasing a the lifetime alignment, well worth it. Thanks Octo and Frankie! See you around.

Huge shoutout to Octavio at Firestone Pasadena! I went in for an oil change and tire rotation, and everything was done quickly and efficiently. Octavio communicated every step of the process and took the time to explain everything to me in detail. As a woman going in alone, I was a little worried, but he immediately made me feel comfortable and never made me feel rushed or talked down to. Because of that, I truly trust him and his team. On top of that, his friendly personality made the whole experience even better, and I’ll definitely continue coming back because of it. Highly recommend!

Octavio at Firestone Pasadena was great to work with. He was professional, got me checked in right at my appointment time, and had my oil change done quickly. Smooth, efficient service from start to finish. I’ll definitely be back.

Went in really quickly because I had a flat tire. It was my first time going to this location. They took a same day appointment on a Saturday even though they were busy. I waited for about 45 minutes but they got my car in and out...and repaired it for free! They were nice and efficient and considerate of my time.