Firestone Complete Auto Care

Great experience! I had my tires replaced and the service was excellent. Alex was very professional, the process was quick, and everything was done in a timely manner. I truly appreciate the great customer service and would definitely recommend them.

This shop is horrible. I usually go here due it being closest to my home. The staff and management team are the worst. I visited this location today around 2p give or take. I checked in my fleet vehicle with the store manager. Other customers are already complaining about the wait time. I’m listening to the staff laugh and enjoy their day while us customers are frustrated and disappointed. After waiting over an hour, I walk up to the desk and ask hey how much longer will it be ? The heavy set guy, whose normally sitting at the front desk laughing and eating in the customers faces tells me “oh yea it’s gone be at least another hour” as he was walking inside the shop. I said hold on a second what now ? I’ve been here over an hour and you haven’t touched my fleet vehicle. (Only needed a new

I was extremely disappointed with the service. I came into Firestone to patch a tire with a nail in it. Ryan was really nice and answered all of my questions. I ended up requesting the repair, air check, tire rotation, and a check engine light check. The time was approximately 9:15am and there was one car waiting. Rep said it wouldn't take long, so it told him I was at church down the road and would be back after service. I came about to pick up my truck about 11 am, and it was still on the lift. I was told the rotation and repair was complete, and the tire just needed to be balanced. I asked about the check engine light, and it had not been checked. 45 mins later, my truck is complete. I pull out of Firestone, and my truck is vibrating (which wasn't there prior to my visit) . I turn

This place had my vehicle for 8 hrs and it was parked in the same spot when I dropped it off at 7:30 am it’s now 3:11 pm and my vehicle has not been touched. I will never come back to Firestone in pearl

Mr James was very helpful and knowledgeable about the tires and other services that were done I would highly recommend coming to this location for any of your car care needs!!!! Fantastic team I will returning!! Thanks for working me in today!!