Firestone Complete Auto Care

Store Manager Jason and Service Manager John are incredible! I’ve been taking my car to this Firestone for over 4 years and every time I have my car serviced I’ve been treated with the highest customer service making you feel welcomed and valued. Jason always explains options for repairs with the priority need for the car in a way that I can understand with the price that I can work with. Their work reflects honesty and integrity as my repairs have kept my older car running for years. I would not go to any other business for my repairs. They are the best at what they do!!

Do not do wheel alignment here under any circumstances I attached a photo of the car after their service I waited for more than 4 hours, and when they finally brought my car out, it couldn't turn left at all, and I almost crashed when I left their service center. I came back immediately so that they could redo it, but their manager, who had been very friendly before, changed a lot and became incredibly rude!!! disgusting place where I do not recommend anyone to come and I hope that your car will go to the guy in the green sweater in the photo!!!! He pretends to be smart, but in fact his job is only to drive away customers so that they don't see what they are doing with your car

Because my tire pressure is low, I need to search for this car repair shop nearby to replace my tires. The price is not cheap. A few hours later, when I went to pick up the car, I found out that they had actually replaced my tire incorrectly! What's even more frustrating is that there is a scratch on the rear door, which I swear I didn't have before handing over the car to them!But they don't admit it and try to argue and excuse their mistakes.They even scratched my wheel hub,Violent treatment towards my tires!Then they promied to replace me with the right tires. The next day, when I thought everything would get a little better, I realized that the tire they had replaced me with before had already been damaged by them，Please see picture one, there is a very obvious crack on the tire. This

I am never disappointed when I take my car to Firestone. The manager Jason is always friendly and listens to my concerns. John who is a mechanic there is very thoughtful. I appreciated how he explained the repair process. The price of the repair was lower than I expected and the car was repaired in a timely fashion. I highly recommend Firestone on Bustleton Avenue.

I came in after replacing several steering and suspension components and needed an alignment. I called ahead and spoke with John, who was friendly and straightforward about the wait. Even though they had a couple cars ahead of me, they got me in and out quickly—done in about an hour! John explained the alignment results clearly and made sure I knew what to look out for. Everyone was polite, professional, and efficient. In a world where good customer service feels rare, this Firestone made me feel genuinely welcome and appreciated. Highly recommend.