Firestone Complete Auto Care

I have been with this store since 1996. I've always rated it 4stars. Not today. I don't know where the old staff went since October but the main greater Philip was horrible. Came in to have my tire checked. Their tires, warrantee etc. He Tried to sell me whatever he could! I wouldn't bite on new tires (don't need them yet). I wouldn't bite on a once a year air filter ( I'll wait for oil change). I wouldn't bite on a new tire senser ( I'll wait for new tires in May). Then, to top it off wanted to charge $23+ for checing out their tire. When I questioned why, he gave me an attitude & handed me my keys, So disappointed in them.

Roman was very helpful over the phone, suggesting I bring my car in for a thorough inspection instead of just giving a quote. Scott, the technician, was meticulous and honest about what my car needed, without pressuring me into unnecessary repairs. I needed rear shocks and rear tires, and Roman found the perfect fit for my driving habits, even securing a better deal than another shop. The entire process was seamless, and I appreciated the quality service during a stressful time. Highly recommend!

They were fantastic! I called at 1:30 and Saturn had an appointment for me at 2pm. They replaced a tire and did a front end alignment. With my tire warranty and lifetime alignment, I was out the door in a couple hours and $120. FABULOUS!! I love Firestone warranties and service! Thank all of you for your outstanding service today, I'm able to go to work in the morning!

I had an appointment for 9am, dropped off my car and when I checked around 4:15 they said it would be ready by 5. they called me at 4:45 and said they did not do the oil change, balance and rotation and while they said they did the front end alignment, there was no documentation of it being done. I left the car all day and still have to take it somewhere else to get the work done. I have been a firestone customer for over 25 years and i have never had such terrible service. IF i could give a zero out of 10 I would.

I've been going to Firestone for many years with both of my cars. My experience has always been great! I appreciate that I never feel like I'm being pressured into work that has to be done immediately if it's not absolutely critical. Never have to look for coupons as Tim or Cory always applies them automatically. Great guys who always treat me well and make me feel like a valued customer!