Firestone Complete Auto Care

Repaired my tires and changed out the spare after my tire blew out right before closing! Motivated crew. All repairs and maintenance were done at a fair price in a timely manner, very kind staff.

Very cheap labor and oil recycling fee. However, this benefit is negated when you factor in their extreme price markup and dishonest tactic of not disclosing the price. I had an oil change and wipers replaced on my Chevy Truck. They did not give me a quote, but in all fairness I did not expect the extreme markup on the materials used. I was charged $92 for 5 quarts of 5W30 and $39 for an oil filter! For reference, the same exact oil costs $38 at autozone and the filter will never be more than $11. I was also charged $17 for an extra quart of oil because I needed 6 in total. The wipers were fairly priced and the labor was very cheap. Naturally, I asked them about the extreme markup. The lady on the phone defended the “premium” products and said that are priced accordingly and not marked

Great, friendly, and prompt service and the website for scheduling was easy to use! Recommend a "Notes" or "Comments" text box so that customers can provide any relevant/specific information when scheduling service. I may have missed it, but I don't recall seeing one.

The Quantico did a fine job, as I described during my most recent visit for the alternator. This time, a few days later, I noticed an odd, rattling noise coming from the left side of the engine. Since I was on base, and only a few minutes away, I called and spoke to Barbara. When I came in a few minutes later Jorge (I wrongly called him "George" in my previous review). They took it in and promptly ID'd it as a failing water pump (got to remember this car has over 200K miles). In and out within 1-2 hours. Fine job. I told them how much I like them, but really hope I don't have to see them anytime soon :) They understood. Later visit 12 Jan 20226: The service was prompt, attentive, and professional. Barbara and George are always a pleasure to work with, both per

Overall very good experience with Jorge and his team. Had to get wheel alignments and get tie rod ends replaced. Jorge made sure his team got the job done and I got my car shortly after work. Great choice if you’re not sure where to look in town and for other military members it’s a good spot.