Firestone Complete Auto Care

I have been to many Firestones in the area, all of which I’d never go back to, but I’ll definitely return to this one! With a big winter storm coming, the Raynham Firestone was able to get me in the same afternoon I called for a set of new tires and an alignment. They also had the tires I wanted on-hand which was a huge bonus. I figured with the storm coming it would be busy. I only waited a little over an hour for the mount and balance of 4 tires and an alignment. Generally after I leave, I find the tire pressures blown up over 10 psi higher than normal or the wheels torqued as high as they could go and would have to correct it myself, but everything was done correctly the first time. Care was definitely taken during my visit. The advisors were also extremely helpful and pleasant and eve

Went in before scheduled appointment to have 2 new tires installed and a vehicle inspection. I let them know I would pay for tite rotation for backs to front, then new install new tires in rear, to which she adds to service list. Then reading "Free" rotations if you buy tires, I state those were purchased last year...."Oh, well we will take charge off and take care of it".... 1 hour 40 minutes later (after 3 people were "slipped in" and one actually had 2 new tires and an oil change) and 3 "slip-ins" that were done and gone, I finally get the car, and they didnt totate tires! She then states "Let me see if they have time to do it now"!!!!!! Then shes upset I am upset, and states "well I can see if they can do it"! Are you kidding! Paid services certainly billed and paid, but the "Free" ser

I have to say the customer service here is exceptional! I was a walk in at 5:30 on a Friday and they took me in right away. I had run over a screw and thought I needed just a patch. After further inspection, it was actually a blessing in disguise because my tires were really bald on the inside and the alignment was way off. Thank you for the great service!

Lobby filthy, garage was trashed, no clean as you go policy in place. Staff was friendly and kind, appeared to lie to me with a smile. Nothing like coughing up over 1K only to have to take it to the dealer the next day to find out the Firestone on Route 44 in Raynham, didn't diagnose my external light correctly, couldn't see the antifreeze was leaking onto the floor and the need to pound on my locknut was damaging them. But hey the tires I got look wonderful.

I can’t say enough good things about Steven! I was 45 miles from home on a rainy night when I sliced my tire, and driving on a front donut in a heavy SUV was genuinely unsafe. What could have been a stressful and nerve-wracking situation was completely turned around because of Steven. He immediately checked inventory, found that they had one of my exact tire in stock, and made sure it was installed as soon as I arrived. That kind of problem-solving and urgency made all the difference. The peace of mind of being able to drive home safely was everything. Steven was courteous, calm, and solutions-oriented from start to finish, and he made a difficult moment feel easy. He’s a true asset to Firestone and absolutely deserves recognition — if there’s a customer service award, he should be at th