Firestone Complete Auto Care

I had tires put on and brakes installed at the Richmond Heights location. I have dealt with a few people at the service desk. The names I remember are Sierra, Jordan, Jonathan, and I think the other gentleman was Steve. All were helpful and polite. Don't know the names of the mechanics/installers but they are appreciated as well. Thus far my experience here has been good and I would return.

Jonathan was super friendly and helpful. He went out of his way to look up different tire options for what I needed. Despite the fact that he had to order them from another store, my car was ready the next day. I’ll definitely be bringing my car back here for future service!

Jonathan Reid went above and beyond helping with our daughter's car. We appreciate him helping to resolve our problem while saving us hundreds of dollars. He was easy to work with and patiently fielded numerous calls from my husband for updates. We are grateful for his patience and goodwill.

Excellent service!! I needed to make a last minute change to my appointment and they were very accommodating. The employees do an excellent job communicating with clients and prices are reasonable for the service they provide.

Sunday manager Jonathan was a 100% disappointment. No communication. Unfriendly. Unreliable. Incompetent. I had an appointment made online for tire install, arrived on time left car, then I had to call late in afternoon since I had no call yet for car finished. I was told it would be done at end of day, 5:00pm I then called at 4:30 and told them I would pick it up in the morning (Monday) I arrived at 9:00am and the tires were not install, Steve the Manager made every effort to get car done ASAP and ended up discounting the service as a Customer satisfaction effort, which I appreciated.