Firestone Complete Auto Care

Jackie is my go to professional! I come back, to this specific Firestone, for her. Her and the gang are always very accommodating and kind. 11/10 recommend.

Comically bad at communicating with their customers. This was my 2nd time at firestone and will definitely be my last. If your "specialist who's off today" comes in the next day just to look at my truck (thats been sitting in the parking lot for 24 hours not being worked on) and decide they can't fix it, proper customer service would be to let the customer know asap so they can find someone more knowledgeable who can. I had to call multiple times to get this update when it should just be common courtesy. Poor experiences at 2 different firestones leads me to believe they must all hire from the bottom of the barrel. Go literally anywhere else for a better experience.

They clearly didn’t want to work on my son 2017 Q50 red sport. It was dropped off due to hearing a noise. They called hours later saying that they could not find the problem that it was a subframe that was shifted and they keep driving it and when the noise get louder to return it. Also, he clearly needed four tires at no time that they recommend his tires be replaced We replaced his tires. We also requested that his tires be rotated. They stated the tires didn’t need to be rotated. He also needed a battery which they also did not recommend a battery replacement. I’m a Firestone car holder and have always taken my car to Firestone in Charlotte. Every invoice always have recommended services on the final invoice. Also, it shows the green and red of the thread on tires. That also wasn’t on

I would like to thank the three young ladies that took care of me and my family on yesterday. After driving for what seemed like 24 hours coming from NY starting at 130 am and having my whole family with me wife, son, daughter, pregnant daughter in law and two grandchildren ages 4 and 2. Our driverside rear tire started to leak about 3 hours away from home. We attempted to refill the tire with air twice and in our last attempt used fixaflat in as well. That last attempt made it worst the air leaked before we could drive five miles, looking frantically for a tire shop we pulled off 85 into Firestone. I went inside to be greeted by two young ladies who appeared to be already involved with several customers as there were 6 or 7 of them ahead of me. Well l explained my situation to them, they

I have begun bringing all of my vehicles here because Dakota consistently provides exceptional customer service and takes excellent care of me.