Firestone Complete Auto Care

I checked the reviews before going to this location, and they were pretty bad, but I decided to give them a chance anyway. Unfortunately, the experience was disappointing from the start. Before I could even explain anything, the staff’s attitude was rude. When I asked about my appointment, I was told it was canceled — even though I showed proof that it wasn’t, they didn’t care. I’ve been to other Firestone locations and always had a good experience, but not here. Please avoid this location.

Staff is friendly but service is very slow. Scheduled an 11am appointment for a tire rotation and oil change a week in advance. On the day of, however, It was nearly 2.5 hours after my appointment time before they even got my car into the bay, and then another 2 hours to get the work done (halfway through the work I watched the tech just walk away and leave the car in the bay with two wheels off)!!! They also allowed several clients without appointments or later appointment times to jump ahead of my partially completed service. It was only after I asked for an update they seemed to remember to finish the work. Overall I'd recommend you take it elsewhere if you're looking for a shop that respects your time.

I had a botched brake job at another shop and didn't have the ability to take it back to the shop for repairs. I brought it to Firestone with my brakes feeling spongey and having to practically stomp on them to get them to work properly and they got it fixed for me within a day. They were transparent and honest with me about what was wrong (The brake fluid hadn't been flushed and something wasn't tightened properly) and they had me driving safe with WORKING brakes by the end of the day. The customer service is always top notch at Firestone and everyone is always kind and willing to dumb some of the technical terms down for someone like me who doesn't necessarily know a lot about cars.

Shady. Stay away from this place. Took my car in for 12:00pm appointment on a Sunday for a quick nail repair well within the repairable zone and was told they will need to hold onto the car. By 5pm my wife called to check on the car since we never heard from them. They had no update but said they would look into it. 30min later they called and said the nail is not repairable and they will need to replace all 4 tires for over $1000. The vehicle has < 11k miles on it. I politely declined and told them I would pick up the vehicle ASAP, which unfortunately was the next morning. I showed up when they open at 7am and picked up the car. They had apparently removed the nail without saying anything. The PSI was down to 10 by the time my wife drove 5 min home. When I dropped it off the da

These great folks saved the day for me. I got a leak in a tire, and even though I didn't have an appointment ahead of time, and I called an hour before they were going to close, they had me come in, patched up my tire and charged a very reasonable fee. I am super grateful to Jonathan and his team for their kindness and flexibility.