Firestone Complete Auto Care

Seattle, WA · Tire shop

Rating
3.4/5
★★★☆☆ 3.4
Reviews
20
Rank in Seattle
#291
of 660 shops
City Percentile
16%
rating percentile
Address
Firestone Complete Auto Care, 12553 Aurora Ave N, Seattle, WA 98133
Phone
(206) 388-5312
Website
www.firestonecompleteautocare.com/washington/seattle/12553-aurora-ave-n/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&cmp=oloc_google_localmaps_maps
Status
Closed · Opens 7 AM

Firestone Complete Auto Care is an auto shop located in Seattle, WA. It is one of 660 auto shops listed in Seattle. Its 3.4-star rating is slightly below the Seattle city average of 4.4 stars. There are 10 photos associated with this location.

About Firestone Complete Auto Care

Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. Discover exceptional auto care service at Firestone Complete Auto Care in Seattle, WA... More

Hours

Saturday7 AM–6 PM
Sunday8 AM–6 PM
Monday7 AM–7 PM
Tuesday7 AM–7 PM
Wednesday7 AM–7 PM
Thursday7 AM–7 PM
Friday7 AM–7 PM

Customer Reviews

★☆☆☆☆ 1.0 Bon voyage · Oct 2025

I checked the reviews before going to this location, and they were pretty bad, but I decided to give them a chance anyway. Unfortunately, the experience was disappointing from the start. Before I could even explain anything, the staff’s attitude was rude. When I asked about my appointment, I was told it was canceled — even though I showed proof that it wasn’t, they didn’t care. I’ve been to other Firestone locations and always had a good experience, but not here. Please avoid this location.

★☆☆☆☆ 1.0 Alberto · Jan 2026

Staff is friendly but service is very slow. Scheduled an 11am appointment for a tire rotation and oil change a week in advance. On the day of, however, It was nearly 2.5 hours after my appointment time before they even got my car into the bay, and then another 2 hours to get the work done (halfway through the work I watched the tech just walk away and leave the car in the bay with two wheels off)!!! They also allowed several clients without appointments or later appointment times to jump ahead of my partially completed service. It was only after I asked for an update they seemed to remember to finish the work. Overall I'd recommend you take it elsewhere if you're looking for a shop that respects your time.

★★★★★ 5.0 Gabriele Peterson · Feb 2026

I had a botched brake job at another shop and didn't have the ability to take it back to the shop for repairs. I brought it to Firestone with my brakes feeling spongey and having to practically stomp on them to get them to work properly and they got it fixed for me within a day. They were transparent and honest with me about what was wrong (The brake fluid hadn't been flushed and something wasn't tightened properly) and they had me driving safe with WORKING brakes by the end of the day. The customer service is always top notch at Firestone and everyone is always kind and willing to dumb some of the technical terms down for someone like me who doesn't necessarily know a lot about cars.

★☆☆☆☆ 1.0 ryan hoke · Dec 2025

Shady. Stay away from this place. Took my car in for 12:00pm appointment on a Sunday for a quick nail repair well within the repairable zone and was told they will need to hold onto the car. By 5pm my wife called to check on the car since we never heard from them. They had no update but said they would look into it. 30min later they called and said the nail is not repairable and they will need to replace all 4 tires for over $1000. The vehicle has < 11k miles on it. I politely declined and told them I would pick up the vehicle ASAP, which unfortunately was the next morning. I showed up when they open at 7am and picked up the car. They had apparently removed the nail without saying anything. The PSI was down to 10 by the time my wife drove 5 min home. When I dropped it off the da

★★★★★ 5.0 Karen Reynolds · Jan 2026

These great folks saved the day for me. I got a leak in a tire, and even though I didn't have an appointment ahead of time, and I called an hour before they were going to close, they had me come in, patched up my tire and charged a very reasonable fee. I am super grateful to Jonathan and his team for their kindness and flexibility.

Accessibility & Amenities

✓ Curbside Pickup ✓ In Store Shopping ✓ Onsite Services ✓ Delivery ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Oil Change ✓ Mechanic ✓ Restroom ✓ Wi Fi ✓ Lgbtq Friendly ✓ Transgender Safespace ✓ Appointment Required ✓ Appointments Recommended ✓ Batteries

Services

Tire shopAuto air conditioning serviceAuto repair shopBrake shopCar battery storeCar repair and maintenance serviceMechanicOil change serviceTransmission shopWheel alignment service

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.