Firestone Complete Auto Care

Was scheduled for a simple gasket replacement 2.5 hour job. I looked it up. Brought my car in 10 am as scheduled. Was going to wait on the vehicle because lived 2 miles away. Was told it would take a while to fix the vehicle because they were understaffed.WHICH FORCED ME TO WALK HOME 40 MIN WALK IN THE COLD. I was in a rush because I had to pick up my autistic son at noon. No updates all day...I call at 2:30 pm to be told they forgot to order the parts for my car. My question was you had my vehicle since 10 am and your just now realizing you didn't have the parts?? I was told to bring the car back the next day when they would call me when the part came in...its now 10:37 and no one called me yet. This is very unprofessional. I don't know if they are racist or what the deal is. There is n

I had to go to Firestone yesterday for an emergency and the men at this garage came to my rescue they even pushed the car across the road to the garage and everything to help me out. Shane himself was great he helped me the most and he was super kind and kept me updated with what was going on. And even tho they had other cars and I didnt have an appointment it wasnt a problem they are a great group of people that work here. I highly recommend.

Called ahead and asked if they would be able to do a wheel bearing, they told me yes they should be able to and to bring it in just to make sure. I did the same day, at 11am. After awaiting 45 minutes, it was still waiting on the counter with no answer if it was possible or not. I then personally asked, the guy took it back to see. 30 minutes go by, he comes out and goes “we are not able to do it”. Meaning I waited for over a hour and a half for something they could have told me sooner. it just seemed like they didn’t care, because they were taking in other people who didn’t have an appointment, before even looking into my problem.

Definitely would recommend. Great associates and help ya as much as they can. Stayed open just to get some things done on my car. Rob and Store Manager Shane was great. Will go back with my car.

I scheduled an oil change at 11 AM, but the service center claimed additional work was needed, including a new front left tire, brake pads, rotors, and a motor mount. However, another service provider disagreed about the necessity of the motor mount for inspection. Despite assurances that the work would be completed by 3:30 PM, it was not finished until 5:50 PM. After driving a short distance, I detected an unusual noise and returned the vehicle. The service center conducted multiple inspections and test drives but could not resolve the issue, causing me no considerable inconvenience. The head technician test drive The vehicle the next day, I had to leave my vehicle in the garage overnight which was a major inconvenience. I had no way home. I had to call off from work. concluded there was