Firestone Complete Auto Care

I received a quoted price over the phone but was informed that the total would be about $100 more upon arrival. I was told the vehicle would be ready in an hour, but it ended up taking almost four. Although we had an appointment, there was nothing scheduled when we got there. Customer service over the phone was excellent, which set high expectations for our visit. However, it quickly became clear that things weren’t aligning. Initially, we were scheduled with Costco but decided to cancel after speaking with Chad at the 6th Ave location. Marquise (I hope I spelled his name correctly) truly saved the day with his calm and collected customer service. He honored the original quote and demonstrated exceptional professionalism. I observed him interact with various customers, and his approach t

Great service! I only needed an oil and filter change, and got my car checked to ensure it'll be all good for a long road trip ahead of me. The attendant found a coupon to apply I hadn't noticed online to save me a little extra cash. Even scheduling online, I did notice that my car was taken in a half hour after scheduling time which is no issue for me, but if you're worried about timing that might be something worth considering if you're expecting expeditious results. It's right next to a busy road off the highway and I noticed multiple walk-ins during my time there as well. They still got it done within the hour that they said they would even if it got pushed back somewhat, but I had the luxury of time and non-emergency that not everyone has. Waiting area is comfortable and quiet, and s

So every now and then I'll take one of my cars to firestone. Here in the Tacoma area, I've been to a few different locations. Today I'm so pleased with my service at this location i has to take the time to thank the store manager and his team for outstanding customer service and patience with my demands about the alignment on my car. I got new tires and knew I wanted to make sure my alignment was done to the best as possible so my tires could last as long as possible. This is my first time to this location, and I will be attending here from now on as long as this team keeps up the good word!

This place put my family in danger, left off 3 bolts and caliper pin from front drive train. Drove over 700 miles then front of car became unstable metal on metal sound. Worst experience of my life. Took my car in on a Saturday just for a brake check and oil change. Told me over 5,000. Worth of problems were found. I asked if we could do some later but didn’t want car unsafe taking a trip to California they said need to have it done to be safe. Car was supposed to be ready on Monday was not Tuesday was not Wednesday finally in the evening it was ready. During that time they put on the wrong size struts, broke the ABS sensor and drained my car battery. Tech told me they upsold everything but the brakes and oil change and I didn’t need other services for another 20k to 30k miles. Tried to f

My poor car, Betty Ford, a very weary old Fusion, busted a tie rod and was having all sorts of issues. Obviously my alignment was rough, but turns out, my brakes were metal to metal (looking at you, Seattle traffic) and in need of immediate repair. I had stopped by this Firestone location before to discuss other repairs and pricing, when I had the pleasure of meeting Chad! He felt honest, reputable and we immediately clicked talking about Volvos. I ended up calling again and chatting with him about my recently undrivable car, and he said he'd take care of me. I got my car towed to Firestone and met Andrew, who gave me a rundown of what to expect as far as repairs, and was very polite. The next day, after a few more friendly chats with Chad, my car was already fixed. This was/is mind boggl