Firestone Complete Auto Care

Mike, the store manager is the reason for my scores. I have been at been to this location 5 times in the last 3 weeks (my schedule only allows me to go at certain times) & each time Mike has gone above & beyond to make my experiences the best. While waiting for my car, I have seen Mike with all his customers & he is very good at his job, he provides excellent customer service to everyone. Others should learn from his professionalism. You obviously employ top notch technicians, they are the other reason I will return to this location for any problems I may have in the future. I hope Mike gets the recognition he deserves for his customer service.

I was very satified with the service I received. I came to the Toms River location for an oil change and replacement of a brake light. While there the techs noticed that my calipers needed replacement, which is not unusual for a 13 year old car with 182,000 miles on it. I have used Firestone for years at 3 locations in NJ and I never felt that I was being upsold products and service I didn’t need. I found that the techs were willing to work with you and honored all warranties, warranties that I often didn’t remember I had. I would recommend Firestone to family and friends for honest and reliable service.

We had an issue with the tires that came with a two year old car. Ford wanted to charge us for four new tires, well over $1000, no consideration for low miles. Mike took a look at the tires and prorated them for low miles and the defect that they had. We walked out of here with a bill less than $250! This shop has been wonderful to work with and a pleasure. Mike was like dealing with a family member in the business. Thanks guys!!!

Brought my car in for a power steering issue. My car was diagnosed and repaired within a few hours. The price of service was very reasonable and the staff were especially nice and inviting. I will definitely use their services again!

Mike, the manager, is just very helpful and responsive. He's fair and explains everything well. Unfortunately, everything is too expensive nowadays, but at least here its more reasonable. Appreciate it and will be back soon