Firestone Complete Auto Care

Just spent 3 and a half hours getting my oil changed. They didn't give any updates as to what was taking so long and they acted like it was normal. They charged me full price and explained nothing. The only reason I didn't complain in the store because there was a child present and I don't like arguing in front of children. Absolutely ridiculous. Came in hoping to save some time, but ended up wasting more than if I had done it myself. Terrible business, 0 consideration, I will be actively advocating for people not to use this Firestone from now on.

I had a good experience! Gio was way friendly, asked for an alignment same day, they stayed open till the job was done. Great spot on base, waiting area was fine. Alignment feels prefect and Im a car guy. Thanks again!

My van’s starter gave up while I was gassing it up at Travis AFB. Luckily, Firestone was there and Isaac immediately assisted me by performing a battery test to ensure that was not the problem. He then scheduled my vehicle for repair and I picked up my vehicle the next day as promised. Thanks to the Firestone staff for your professionalism and assistance!

I made an appointment for 9:00am, brought my car in for a simple oil change. After 2 hours I asked what was taking so long and was informed that they had the wrong filter and one was on its way. It is now 1:12 and the filter is still “on its way”. Hopefully it gets here before they close tonight. **Update** got my car back at 1:56, they tried to charge me full price but after I complained about a 5 hr oil change, the manager removed all charges. Happy with the charge removal, not happy with my time being wasted. Will not use Firestone again.

Fantastic knowledgeable crew Took way too much of Bouchet’s time picking his brain about maintenance but he was very patient and helpful.