Firestone Complete Auto Care

Very unprofessional experience at Firestone Complete Auto Care located at 1840 South Road in Wappingers Falls on February 27, 2026. I had a 1:00 PM appointment and returned at 3:00 PM to pick up my vehicle. The front desk staff informed me that the rear brake discs needed to be replaced. I agreed and specifically asked how long it would take. I was clearly told it would be finished in less than one hour. After waiting over an hour, I checked again and was told by the manager that it would take another two hours. When I explained that the front desk staff gave me a one-hour estimate, the manager denied saying that and claimed he didn’t know anything about it. The staff member who gave me the incorrect information was standing right there and did not apologize or take responsibility. Ther

This Firestone has been an incredible partner over the last 5 years I lived in the area. Brandi especially has been helpful with clear explanations of work and timelines. I have purchased tires at this location for my two vehicles and have had excellent customer support throughout their usable lifetime. The lifetime alignment is such a good deal. I love this store.

Ever since the recent change of management the service at Firestone has improved immensely. Noah especially has been an excellent new adviser and goes beyond what’s requested to guarantee and make a good experience even though car repairs can be stressful. The new customer oriented experience and taking the time to explain is greatly appreciated. .They are very accommodating and have done excellent work on my car.

Mariel made things super simple on drop off. Brandy called with some vehicle concerns and was not overly pushy at all, some things I opted for and some I did not. I was called promptly when my vehicle was ready. The car drove perfectly after the work performed as it was shaking on my way to Firestone. Even without an appointment, my vehicle was taken care of same day. Thanks again!!

I didn't expect to have the work done on my 2001 Tahoe until the following day, considering I dropped it off around noon on 10/30/25. Not only did I purchase 4 Bridgestone tires; I had the front end aligned as well as an "under the hood check" and battery load test. I received a call that it was finished around 5:00PM. The staff is very friendly and knowledgeable and did not try to up sell me anything I didn't ask for. I am very pleased with the quality of the work that was done on my Tahoe and I want thank the entire staff of the Poughkeepsie Firestone Complete Auto Care for their professionalism.