Firestone Complete Auto Care

Horrible experience. Went there to get tires put on. First of all my appointment was for 3:00. Told me it was a 45- minute to 1 hour job. Called them at 4:45 to see what was going on as I didn’t hear anything yet and was told my car wasn’t even in the garage yet. Called me at 5:43 to tell me about my alignment. Told them to go ahead and do it. Literally called me back 8 minutes later saying the car was ready. Go to pick up the car it was already after closing. The guy told me he would wait for me to get there. I get there he’s pulling out of the parking lot to leave. Noticed me there and apologized and said he forgot. After I pay and I go to my car he leaves. I notice a big scratch on the front end of my car 😡 of course he left so I can’t go question them about it ! I’m beyond furious! Def

Staff was very helpful and informative. I had a leak in a tire two days after purchasing it there and when I returned, they provided excellent customer service.

Went in for a vehicle inspection they told me “everything checks out”. Alright, took my car down the street to deal with a separate issue, Guy pops the hood tells me both my air box filters are broken and not aligned properly. Take it back to Firestone not even 15 mins later, they claimed they didn’t break them and that’s how the car came in. Ok why wasn’t it pointed out and showed to me during the inspection? You take the air filter out to check during inspection so why not tell me they aren’t seated and the plastic is all broken. WOULD NOT take my car here at all. Took my car down the street to Monro and they found issues Firestone didn’t find. I DO NOT RECOMMEND GETTING ANY SERVICES FROM HERE. 0/5 stars.

I stopped by to have my car’s dashboard light codes read. After using a second reader, the attendant gave me a print out, some troubleshooting tips, and advised me to take it to the dealership if my partner couldn’t fix the issue. I was pleased he went the extra mile to try to diagnose and didn’t try to get me to agree to expensive fixes I don’t need.

Adam and Juan were incredibly helpful. I have been buying my tires from Firestone for years now and they did not disappoint. Could not be more happy with my experience. Can’t wait to use my new snow tires in the first snow. Blizzaks turn my car into beast mode!