Firestone Complete Auto Care

This was the worst experience I’ve ever had in my life. Their tech (Ronaldo) put a dent on the side of my truck and the store manager cursed me out absolving any fault whatsoever. I went to replace my tire and after placing the new one, the tech was trying to put back the spare under the truck. The harness wouldn’t go down and I even helped him trying to figure out why it wouldn’t go down but it seemed stuck. Eventually, I told him to put the spare in the bed of my truck. I stepped out to take a call then I saw him struggling holding unto the tire and LEANED the tire on the side of the truck which caused the dent. All he had to do was put down the tailgate like all technicians should and put the tire or asked for help but didn’t. Charles Watkins wrote the report in the notes to let me know

I had a great experience at Firestone Complete Auto Care thanks to Charles. He was professional, knowledgeable, and very honest about what my vehicle needed. He took the time to explain everything clearly and didn’t try to upsell me on things I didn’t need, which I really respect. The service was fast, efficient, and handled with care. If you’re going to Firestone, I highly recommend asking for Charles.

Great customer service from start to finish. The team was polite, professional, and very efficient. Rolando was excellent, and Darius is a true asset to the Firestone team. He’s a strong leader who motivates his staff to perform at their best. I also really appreciate their honesty if they can’t do something, they’re upfront about it. Highly recommend this location.

As a mother who just had a baby a month ago and was dreading to come into the shop. I experienced professional, efficient, and reliable service from Darius and his staff. The staff completed my oil change quickly while explaining everything clearly. My car runs smoother, and the shop was clean and well-organized. Fair pricing and excellent customer service made this a great experience. I’ll definitely return for future maintenance.

This firestone location was fantastic! They remedied the horrific and extremely dangerous errors created by the negligence and incompetence of a different firestone location in west Broward. I was on 95 enroute to vacation up north, BOTH of my 2 brand new tires went flat on me on 95 at the same time, going 70mph. I pulled off immediately and noticed i was near a blow out on the front right tire, on 95!.These same brand new tires were installed days prior at a different firestone location. The cause, was apparently bad valve stems (their diagnosis). Either they left old/bad ones in or did not pull through the new ones properly. The same incompetent location Also "forgot" to do my oil change while they were busy failing to install my tires properly... This southern Blvd location got me squar