Firestone Complete Auto Care

DO NOT take your luxury car here . I took my BMW here and they broke my wheel lock . then could not get the tire off since it broke off inside the lug. now I have to pay for my car to get towed to BMW . To get fixed, I also have to pay for them to put the wheel lock back on. this is their fault and now I have to pay extra . They told me there it was not luxury and I believe them you should too After many phone calls the store manager did make it right .

This was my first time going to a Firestone location so I wasn't familiar with their process. But I scheduled an appointment online, filled out everything I needed and wanted to be done on my car. Went to the appointment and when I got there, everything was already set for my car to be handed to the workers, no additional action required .. I got to my appointment around 9 left around 10:30-45; they gave me an estimated time of 2 hours. They asked me if I wanted to add any additional services, went back to work on my car, then was done and on my way. I was actually able to have the rest of my day instead of being stuck inside a tire shop for hours on end. 100% going back.

Worst car repair experience of my life. They ordered the wrong parts TWICE which forced me to rent a car over Labor Day weekend. A one day repair took them an entire week to complete. When I finally picked up my car, the engine made a squealing noise on the way home. Took it to another mechanic who discovered that the Firestone "mechanic" had improperly routed a vacuum hose which left it about 6 inches short of the connection point. So, he just left the vacuum hose disconnected! It cost me another $150 for an actual mechanic to properly route and re-connect the hose. Do not take your car here under any circumstances. It's like The Three Stooges decided to go into the car repair business.

Took my car in for the lifetime alignment and PA inspection. Upon leaving the shop I noticed my alignment was still terribly off so I called the shop and let them know, they told me to come back and even though they were swarmed they made sure to adjust it for me. Glad I was able to get it corrected same day.

I was there 8/28/2025 with my car trying to get an oil change and four brand new tires. I had a 315 appointment was there at 3:15 sat for 2 hrs for them to come out and tell me they didn’t have the tires, I had to get another brand waited again for Hour and a half For them to come back and tell me they didn’t have any tires for my car at all. Mind you I had an appointment. The worst service I ever had in my life as far as dealing with my car. Never again when I return there and I suggest you not to. I made this appointment over two weeks ago for them not to have the tires after a long day of work. I sat in that greasy shop for 3 1/2 hours very unprofessional. This is that one on Lancaster Avenue in Wynnewood.