Firestone of Gautier

If I rate this place 0 stars, I would. This all started in January 2025. My husband works down the road from Firestone of Gautier, and wanted to support a local business, especially since it was convenient for him since he worked close. In January, his truck was having front-end problems, so he took his truck to them and said "fix everything on the front end that needs to be fixed". Steve told him upon pickup that these things were done - upper and lower control arms replaced, pittman arms replaced, tie rods replaced, rack and pinion replaced. Steve also suggested that all 4 tires needed to be replaced for a better ride. My husband said that was fine, so all 4 tires were replaced as well. One month later, the front right tire was pulling hard, so my husband and I got under the truck to

The big guy is very dishonest, doesn’t give any sort of itemized receipt and says he does work that he doesn’t actually do. I believe he is the one that owns this store. This is NOT a Firestone, they just pay to use their products. Overall, they do very subpar work, if they even do what they say they are. One guy who works here is fine but there’s no way to know if he will be the one working on your car and even if he is, the big guy will jack up costs and lie to you about what was done. Honest mechanics can be hard to find and these are some of the most dishonest ppl out here.

What a horrible unprofessional place of business! First they were supposed to order my tires and messed that up! Did not even call to let me know! I had to call them after hours of having my vehicle! I had to return it at a later time to get them installed!! Then when I did they did not call to let me know my vehicle was ready! I called and they informed me then it was ready! I informed them I was in my way to pick up my car and apparently they closed early and I'm stuck without my car another day!! They knew I was on my way and apparently they closed early and I was not able to get my car!! I called Firestone and was informed that they are NOT A FIRESTONE!!!

Delivered as was represented to me. Quick service on my tire. Positive experience overall. Will use in the future for any more new tire issues.

I had problems with other mechanics trying to take money out of my pocket and not complete the job right!! This place has nice, expertise mechanics.. I had a hard time on this day but they helped me out. Thanks guys!! I will be back soon to do great business with you.