Ford Pro Elite Commercial Vehicle Sales Center -Hoffman Ford

Had our Motorhome towed here for service, they were able to get it in quickly which I appreciated. The tow truck driver unhooked the drive shaft for towing, I was charged labor (209/hr) and for new bolts to reconnect the driveshaft. When we got the motorhome back home I looked it was obvious that they put the old bolts back in to reconnect the driveshaft. The tow truck driver left the old ones in the drivers side door and they were gone. They reinstalled the old single use bolts to reconnect the drive shaft. The picture is the old one on the right I removed (replaced all 4), and a new one on the left. Very disappointing. UPDATE: After posting my review the service manager contacted me to work out something concerning the issue. We agreed it was probably just an honest mistake,

The service department and leader Robert Hockenbury did wonderful and timely job on the following: Oil and filter change and fixing my fan #1 flow for cooling and heating system. Five Star rating... yes.