Fowler Honda of Longmont Service Center

Thank you Fred for working with me thru the process , you’re amazing and the Flower Dealership it’s truly blessed to have you on the drive. As a female I was very comfortable working with Fred never had any concerns and he guided me along with the whole entire process Thank you Matt and thank you to the service manager (Derek) for all of your professional work understanding my concern fixing the problem and following up with me. I definitely appreciate all of your guys‘s dedication to the end and you all deserve a five star.

Well, I hate to leave a bad review but since Chris the GM never responded after he sent me a survey and I texted him back, I felt obligated to. #1, if you promise a customer more than once something will be done in 2 days, try to keep that promise or at LEAST have open communication. #2, someone there destroyed the tint on my passenger side window. I brought out my advisor Diego when I noticed it right away upon pickup. He talked to the manager of service, but no further communication took place on their end. So I reached out to the General Manager and of course, no communication. #3. Tighten. The. Lug. Nuts. That should be an absolute priority when getting ANY work done that requires the tires to come off. I picked up my truck and left for a 800 mile road trip shortly after. I had a horr

We were camped at St Vrain State Park when our car wouldn’t drive and needed to be towed. Fowler was the closest Honda dealer and Sydney in the service center took great care of us. When we called she booked an appointment for the next morning and offered a shuttle ride to the rental car place. When we arrived at the service center via tow truck she surprised us by getting our car in for service the same day and gave us the use of Fowler’s loaner car. Sydney’s friendly, caring approach greatly eased the tension of a difficult situation. Thank you!

Not a terrible experience at this place as employees were nice and the waiting area was good. I’m simply not happy about their repairs. My 2018 Honda Fit had mouse damage to all 3 wiring harnesses on top of the engine. I waited while Fowler repaired most of the damage at a cost of $650. I got the car back and the wires were wrapped sloppily in grey “mouse tape.” I complained the repair was sloppy and looked bad. They corrected a couple of the harnesses to my satisfaction. The harness in the attached pictures are “fine” according to Fowler. Do they look fine to you?

Faith helped me out and got me scheduled but made no promises that anything would be fixed today since it was a full day. At the very least, she got me scheduled. Throughout the day, she was able to get me in and seen, and eventually, I got to Jose, who was able to get the repair done. I thought I was good, but unfortunately, I wasn't. It was almost closing time for Honda and their team when I called, and Faith told me to bring the car back, and they would wait on me. When I returned, Jose was there awaiting my return. Faith and Jose stayed late and helped me out after hours. Faith gave me a loaner for the evening, and the next morning, Jose came in early and got my car back on the road late that morning. The extra effort and commitment meant a lot to me since I am an active-duty