Fowler Kia of Windsor Service Center

The team at Fowler Kia of Windsor is great to work with. I love the ability to schedule online. When I got there, they got me right in. I'm not a huge fan of the upsell when you come in for service but every dealer does it. The guest waiting area has a few seats and a play space for kids. The coffee bar is decent with an espresso machine which is nice. There's wifi while you wait. I've used this location several times for service on our Kia and each time we are within a reasonable window of the quoted time. Sometimes it's a few minutes more but overall the service is timely.

I had to take my car in for regular EV service and some recall issues. The technicians knew what they were doing and did it quickly. That is not a given at a service center, particularly with EVs. I only recently moved to the area. My previous service center had no clue. I've also had other mechanic shops/service centers talk down to me because I'm a woman. At Fowler, I spoke with several people and never felt talked down to. I appreciated their customer service and respect for my time. Obviously no one wants to have to go to a service center, but I will never dread coming here and will recommend them to any other Kia owners. My only criticism is that they have two EV chargers in their parking lot and when I came to pick up my car, both were empty and my car was parked in a regular space.

Avoid these scammers at all cost. Multiple instances where they recommend to replace thing we did not need. Just had brakes in back replaced last year and they just told us we need new ones again. Had an old mechanic look said they were good. Took it a brake place and they said the same. Also did the same about an alignment which was not true. And before all these they replaced our tires saying they were cupping and that was causing a thudding noise that I said was a shock. Didn't fix issue and turned out afterwards they said it was the shock.Replaced it and fixed the issue Seems like they also try to take advantage of women there. Every time my wife goes in she has a list of repairs. But not me. She also had a conversation with a lady in the waiting room who felt the same. Dee was sup

The service advisor Angelica Duran was very thorough, and called me for constant updates. I always appreciate good customer service and will be returning for future service. I would highly recommend contacting this service location and asking for Angelica.

I only needed an 8k mile checkup on a new EV6 and they were quick but with a thorough video inspection and tire rotation. No pressure to upsell anything, very much appreciated these days.