Fred Loya Insurance Call Center

El Paso, TX · Auto insurance agency

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in El Paso
#790
of 1736 shops
City Percentile
17%
rating percentile
Address
Fred Loya Insurance Call Center, 1168 Barranca Dr, El Paso, TX 79935
Phone
(800) 880-0472
Website
www.fredloya.com

Fred Loya Insurance Call Center is an auto shop located in El Paso, TX. It is one of 1,736 auto shops listed in El Paso. Its 3.1-star rating is slightly below the El Paso city average of 4.3 stars.

About Fred Loya Insurance Call Center

Fred Loya Insurance Call Center

Customer Reviews

★☆☆☆☆ 1.0 Dustin Reedus · Jul 2024

One of the worst insurance companies that I have ever dealt with, I I have paid my payment on time the whole time I’ve had this insurance and when comes time for me to use the insurance, they slow walk any payments back to the customers adjusters do not answer the phone or return phone calls completely impossible to get anybody on the phone was told to check was being overnighted to me. It still has not got here and they can’t even give me a tracking number for it was told today that they would have to void the check and re-issue me a new one because they didn’t send it FedEx overnight. They sent it through the regular mail and when I try to call them, all I get is a fast busy signal guess they have blocked me. Funny thing is I used another phone and the call went right through with no pro

★☆☆☆☆ 1.0 GOOGLE USER · Mar 2025

The person who hit me is insured by this insurance company, and their claims adjuster, Jose Durante, has been extremely difficult to reach. I’ve tried calling multiple times, but he either hangs up on me or doesn’t return my calls. His customer service has been terrible, and I’m struggling to get any updates on my claim.

★☆☆☆☆ 1.0 Majestic Ridez · Jan 2025

Paying full coverage for what hours in the middle of the road no one answers I have to pay everything out of pocket after decades of paying this company only for no one to answer after 4 hours of blocking the road and causing another accident because of them and providing zero service im canceling my insurance with these guys I’ve never knew this is how they operate it’s trash for reals if you’re hear you’re probably berely figureing that out like me

★★★☆☆ 3.0 Daniel Renteria · Feb 2023

My bill was due on Saturday I was thinking Sunday and for the life of me I couldn't make a payment till Monday. 😡 Terrible. Monday came the agent was so so, typical young generation attitude nothing nice.

★☆☆☆☆ 1.0 R Mish · Dec 2022

They lied in their commercial, they will beat any price. Yeah right. Progressive was best deal.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Credit Cards ✓ Debit Cards

Services

Auto insurance agency

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.