Fred Loya Insurance

The worst insurance company ever. Absolutely pathetic. God forbid anyone hits your car or you’re not at fault with this company because they will treat you as if you were at fault. I’ve been calling them since the 29th of November for my claim because unfortunately someone was careless and hit my car while it was parked outside of my apartment. They refuse to answer the phone, all numbers get sent straight to voicemail, and all they do is request call back numbers to people who are supposed to take care of your case. Unfortunately, none of these people care to call you back until the next day and that’s if you’re lucky. They have elongated my claim by weeks for no reason with their inefficiency. Not only that, but everything throughout this process has ran on my account. I had to provide

This places service is awful and the man here was rude corner left sir, the employees talk too much about thier personal life and definitely is letting thier divorce affect thier job. Just dont use this location period.

Do not get insurance with this company! While their rates may seem appealing at first, the service is absolutely awful. I had an extremely frustrating experience dealing with their customer service – unhelpful, unresponsive, and, frankly, incompetent. It felt like no one there knew what they were doing or cared about resolving my issue. Saving a few bucks is not worth the stress and lack of support. Steer clear and invest in a company that actually values its customers.

⸻ Title: Do Not Trust Fred Loya — They’ll Take Your Money and Abandon You When You Need Them Most Rating: ★☆☆☆☆ I’ve been a loyal customer of Fred Loya Insurance since 2019. I paid my premiums on time every month, believing that if something ever happened, they would have my back. I was wrong. Recently, my 2024 Chevy Trax SR2 was involved in an accident. Instead of helping me repair the car, Fred Loya declared it a total loss — even though the damage was mainly to the rear suspension and clearly repairable. They made this decision fast and without giving me a real say. It felt like they were just trying to get rid of the claim and pay out as little as possible. Now I’m left without a car, stressed, and stuck in a mess I didn’t create — while they still took my money for years. They sh

They call with nonsense have no idea what they are talking about and can never get you to a manager. They never give clear answers.