Fred Loya Insurance

Beatrice was great! She got us in and out really fast

By far the worst customer service and have 0% interest in helping their clients. These are just bored woman doing what they can to make a paycheck. Stayed on the line for 50 minutes just be told there’s nothing that can be done on their side when it came to postponing a payment that isn’t even due yet. No other insurance company would willingly WANT to put their clients in the negatives just to avoid having to do their jobs before closing hours.

If you value your vehicle, don't get insured here. Yes, its cheap, but it also comes at a high cost when involved in an accident. They will willingly try and screw you over and not pay or underpay you. They will also make anything and everything as impossible as possible. With so many tools nowadays to do just about everything, it's so bizarre that we have to come in to update paperwork, or for them just to get a damn signature like people don't work for a living. Whatever happened to docusign? No other insurance company pulls this kind of bullshit. Just a tactic to keep charging you because they know most people can't come in in time.

Absolute worst insurance in the Permian basin they ruined my credit and I'm still dealing with them 2 years after my wreck they are an absolute nightmare not to mention highly unprofessional. DO NOT GET YOUR INSURANCE THROUGH THEM.

I have been dealing with them for a month and they are the most difficult to work with. My husband got rear ended and i had to constantly call and ask for updates and for payment bcz they slack a lot and the women working there answering calls are all very rude, they don’t care about your situation and lack customer service skills. Their insured hit us and having them pay for the damages has been a whole whirlwind in itself. They didn’t want to pay for a rental, then sent a check for $57 dollars for a rental when my vehicle was going to be in the shop for 7 days plus a whole weekend. And they only want to cover the 7 days. This insurance company is a joke. And many warned me about them. I have state farm insurance. Which I should have let them fight it out with them but thought I should do