Fred Loya Insurance

This insurance company is a joke they raise prices on you monthly with NO reason just excuses there customers service is trash none of them know crap about insurance DO NOT GET this insurance company you will regret it

Fred loya does not mail notifications when policy expires. Call to make my payment and was told I couldn't make payment because my policy had expired. In order to reinstate the policy I needed all 4 vehicles present 30 min before closing. Such an inconvenience for a long term customer. I was quoted on a new policy would double in price 2 days later. Such a scam. Most companies mail a notification asking if you like to continue.

We were seen within 10 minutes of our arrival and Erika Guzman was not only very polite but efficent with explaining our new policy with them. The price of our monthly insurance is very satisfactory and our coverage is to our expectation. I recommend Fred Loya to anyone. Compared to Farmers Insurance our previous company.

Takes forever and the lady helping us made everything more aggravating and difficult than it had to be. On our return visit it was a long wait again, however, at least we got a different lady that was more customer friendly.

Understaffed and the lady in charge is under qualified. Needless to say if you want to spend over an hour to make a simple payment despite having an appointment this the place for you! This place is a joke.