Fred Loya Insurance

This place of business will very soon be facing an ADA lawsuit for making fun of a disabled child and we have it on video. There were three grown women laughing at my special needs child because he was stimming and making noises, he is autistic and nonverbal. When they took photos of the inside of my car for full coverage insurance, she took 3 of my son sitting in the backseat and went I went back in they were all laughing at the photos. I asked her to delete the ones of my son and the manager told me that they were their property to do with as they pleased. I will be filing a suit and will never deal with these awful women on Kemp ever again. I’m so glad I started recorded these nasty women. Shame on them. My son is 12 and has a hard enough life as it is, why makes things harder. In a wor

Cheaper rates. Paperwork did take long. I've been with them almost a year and have automatic drafts for payments. They give you a date that payment is due then attempt to get it a week early. This month I was I'll and didn't catch it so the funds were not available and Fred Loyal charged my bank a$30 return fee which was the passed on to me. Talked to Monica at the insurance company who understood but was no help. Canceling policy asap

I love these guys. Always friendly. Always quick. I went in and the person I saw was working her first day. We got finished up no problems. There was a question we had come up with but nothing too concerning, she called me that night to tell me what she found out. Then next time I called in she knew my name by my voice. Amazing customer service...

Terrible customer service, if you can get someone to answer the phone. It took 3 days for them to email proof of coverage. I tried calling several times, sometimes letting it ring for over 10 minutes, and nobody would answer. Today, Arlenda actually hung up on me when I asked her to provide some customer service instead of giving me the runaround. I am not a rude person, and I was not rude to her. When I pointed out that we had been on the phone for over 10 minutes when all she had to do was pull up the account and read the notes, she hung up. I could never recommend this place, ever. Update: I tried calling 4 times in a row today (months after above incident), holding for several minutes each time, just for them to hang up every single time. They obviously do not care one iota about the c

The csr trinity called me about my payment, even though I’ve had no cc notes on my policy for a couple years. She called to be purposely unprofessional. Upon speaking with management I was treated as if I didn’t understand how it happened, all she could focus on was weather or not I was competent enough to understand what was going on. I’m not elderly, or a minor, I just wanted to understand if the csr who called understood that she isn’t suppose to call me, let alone giggle during the phone call.