Freeman Collision Center

My vehicle was brought to GMC grapevine for some body repair on the passenger side from the front to the rear. The time at the shop both visits was over 60 days but in the end, the work proved the time was worth it. The repair, paint, and assembly is 100%. Kevin was my advisor and the communication was as good as you think it’ll be for a time frame like this. James was also to willing to listen to my concerns and rectify them in a quick manner. Overall, the time frame would have been nice to know about at the start, but the work is completely worth it in the end.

Update after car pickup: despite the frustrations listed below, they did a perfect job restoring my car and perfectly matching my notoriously hard to match paint and keeping insurance from totaling my beloved car. So I've revised my rating to reflect this quality of work They have had my car for over 3 months and refuse to give me any possible end date still. They told me they were in the final stage 2.5 weeks ago and I've heard nothing back since then. I get an update maybe once a month from these guys, and it's only cause I call in to ask where my car is. I would not recommend to anyone to do business with any part of Freeman Auto Group at this point. Go somewhere where they actually care about their customer service.

The quality of the repair is excellent and the cleanliness of the car is excellent, but what about the timing? The repair time was 64 days and the rental car was $2008.04 and my insurance only covers $1200, why do I have to pay $808.04? Because of your slow service? And the feedback leaves a lot to be desired, sometimes it was impossible to contact a representative of your service and it took several days to get an answer. My insurance company Progressive agrees with me that it is very long. Never again!

I recently had my 2013 GMC Sierra worked on, and my experience was handled by Mr. James Storm and Mr. Ozzie Orta.  My truck had collision damage on the rear bumper as well as general wear and tear on the driver's side door handle and passenger side paneling.  James personally greeted me when I dropped my truck off for service.  His friendly customer service as well as his knowledge and experience make you feel extremely comfortable knowing your vehicle is in good hands.  Throughout the process, both James and Ozzie were extremely responsive and forward thinking in handling the repairs.   They let me know exactly what was going on with my truck, what to expect in terms of pricing, and they ended up ahead of schedule on the repairs.  They were able to get some of the repairs covered by the m

I have purchased many new cars from Freeman over the years and I have used the collision center several times for my wife's car and my car when we were hit over the years. I have found their work to be excellent and I highly recommend them. Denise Howeth was my contact person and she has gone out of her way to keep me updated on the timeline during the repair process. Freeman is first class in all they do and I have recommended them to many over the years! Great work!