Fritts Ford Parts

Took my f150 in for repairs, shop kept vehicle for almost 2 months and after allegedly vehicle was fixed it was still having issues, it took more weeks to get fixed then my wife picked the truck and over the weekend I noticed that engine covers are missing keep calling the guy from service Jason Gonzales who is irresponsible never calls to give updates and when I call him he never answers and never returns calls. Avoid this place. Only reason why I came here was for the warranty. But never coming here again.

Terrible management and an operation that seems to always be understaffed. Look elsewhere. I schedule an appointment to have my truck looked at since the tailgate isn't working properly, and is still under warranty. They had my truck for two days and weren't able to look at it to diagnose the issue. They then said, after those two days, it would be another week before they could look at it. Even then there is no assurance it when it will be looked at, and if I don't leave my truck I would lose my place in line. The attitude from the staff seems to be that, it is what it is, if you can't be without your vehicle then you can come pick it up. This is totally unreasonable to expect customers to leave there vehicle to hold a place in line for an unspecified amount of time.

Terrible! I call and schedule an appointment. I show up 30 minutes early. Get to the service agent who informs me I have a 2 to 3 hour wait. I say, "But I have an appointment." She says there are no appointments it is first come first serve. When you called you were only assigned an agent. Funny, the voice mail reminder said I have a service appointment! I took it to another ford dealer.