Full Rods Garage

We brought my wife’s car here through a personal referral. Initially, we were told the diagnostic fee would be $120. Later, we were informed that because they spent about two hours, the fee was now $300, which was never clearly agreed upon beforehand. When we decided not to proceed with the repair, the situation became very uncomfortable. The vehicle was not released until the $300 was paid in cash, which felt completely unprofessional and inappropriate. Transparency, clear pricing, and professionalism are essential in this business. Unfortunately, our experience did not meet those standards.

This business seems more focused on charging fees than helping customers. The diagnostic price increased significantly from what was initially stated, despite no repair being completed. I did not feel that customer satisfaction was a priority here.

Full Rods did a pre-purchase inspection for my wife and I, which led to us avoiding the purchase of the vehicle. The Full Rods inspection showed over $5,000 worth of repairs the vehicle would need. We will be working with them, moving forward, and give a 5 star recommendation to anyone in the market for an honest mechanic.

We left our vehicle here for diagnosis. They were unable to identify or fix the issue, yet refused to release the car until a diagnostic fee was paid. No repair was performed. Very disappointing experience.

I have an X3 and an X5; This is the greatest shop that I have been to. I’ve recently changed my services from the dealership to this shop. It is worth the extra miles to come to this shop for my vehicle maintenance and repairs. Trusted service. Covers all warranty work for my vehicles.