Gainesville Towing Service

I have been asked to write a review and agreed because I have had the utmost pleasure working with this group, in spite of the woes that brought me to them in the first place. Shyline - Most amazing customer service (and incredibly personable) Samantha - Not my favorite customer service personnel; not friendly, cordial, or helpful to any aspect, really, just an answer questions type with very little else to offer Shyline’s Husband (UNKNOWN NAME) - Incredibly helpful, courteous, patient, and polite Dwayne Jr. & a few other gentleman - Super helpful, courteous, willing to help, and always polite Sean - Upon scheduling with AAA, Sean called to get all details checked out with me when we realized the extra charge. He told me how he would take care of it, as he was simply contracted by AAA

We have AAA and needed to tow our vehicle to Orlando to the dealerships mechanic. The address we received was incorrect from the dealership. Jamal called and told us he got the correct address and was on his way there with the vehicle. Talk about going above and beyond. His service and customer service skills are outstanding and refreshing in today's environment. Thank you so much Jamal for your awesome service!

Jamal responded to my call over a popped tire. He was on scene within 10 minutes, friendly, confident..He took the time to let my son watch/explain what he was doing, which made my son’s night end positively. If you’re looking for the review that makes you feel like it’s the right choice, this is the one. I won’t call another tow service while in Gainesville 🦎

Had my 23 Nissan Rogue towed to the Gainesville Nissan dealership. Service by Preston was effortless, he was very knowledgeable at what he was doing and ran through the diagnostics first and identified the issue. He was also very supportive and communicative during the entire time. Overall, great experience with Preston on getting my vehicle towed to the dealership with no issues.

Preston, at Gainesville Towing Services, is the best! He showed up on time and got busy maneuvering my vehicle onto the flat bed truck, which was pretty tricky. He was very professional and personable and had a lot of patience. He called me once he got my car to the dealer to let me know it arrived safe and sound! Overall I couldn’t have been happier!