Garlyn Shelton Mazda Service

Worked with Taylor who understood the assignment. 5 stars for the stylish and handsome Bobby in the big box! Would go back. 5 stars for the detail department looked amazing and a professional hand off. A nice cap to a smooth experience.

I have never had better experience with a dealership service department! Mike Ramirez worked with my insurance, Tubbs, and me all to get my car road ready again. His communication was stellar and when my insurance agency dropped the ball he was there and quickly figured it out! I will definitely be returning, if ever needed.

DO NOT GO HERE. I have been trying to fix my wheel alignment since it was off when I ran over a curb and I couldn't identify the problem at first. Came here hoping they could help and use mazda parts. Came to them on a Monday. They told me they were going to order the part and it will be here Wednesday. Came on Wednesday and they then said they didn't know when the part was going to be here. Them came on Saturday of that same week and they told me the part arrived that morning and that my car will be done the same day. Then I came around 5 that same day and the service rep was driving out. I asked what was happening to the car and he said it won't be ready until Monday. I went in to get my keys and car back from them and no one knew where the service department held the keys for the cars.

Very poor customer service in the Service Department. Made an appointment to have infotainment system CMU replaced. They made sure I was keeping the appointment (twice) and when I arrived, the part was not there, and was not even ordered. So I kept my appointment so they could order the part! I was upset. They said they would call the following week when the part came in. I waited til Wednesday then called to check on the status. When I got through to the Service Department, Cassandra tried to check on the status of the part. When no one answered in the Parts Department, she told me to call the Parts Dept and leave a message!

The customer serice and our mechanic for our Mazdas are the best in the area. We cross 4 or 5 cities to get to this facility because of both of those qualities listed above! Great job, Garlyn Shelton and it's employees!