Gary Sapp Automotive

I have been going to Gary Sapp for 5-6 years for both my Ram diesel trucks. I have had them work on flex plate replacement, a/c compressor and components replacement, harmonic balancer replacement, gas tank replacement, and all routine maintenance and fluid changes that go along with a vehicle that is used commercially running coast to coast. Each time they have done a superb job. The customer service that is provided to me is always top notch. It starts when I walk through the door and I am greeted by Dolly & Doug and goes until I am satisfied with the job performance. Doug and Dolly are the face for Gary and are always willing to help well beyond what is required. To give an idea of customer service and help afforded me, while on the road in Idaho I started having issues with my tru

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime we researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

I brought my car here months ago and was pretty satisfied with their prices. I never really thought of writing a review due to several reasons, but finally got around to doing it. The reason I can’t recommend this shop is because the rare time THEY mess up, you’ll be the one paying the price. Their labor warranty does not mean anything and sometimes even the simplest spark plug/valve cover gasket job can set you back almost 4 figures. I got a valve cover gasket replacement and brought my own gasket to use. I understood that I would not be covered for the part, but the labor warranty was covered and they would try to resit the gasket if it was ever another leak. Fast forward a few hours after getting my car back, I smell oil coming from my AC. Turns out they over torqued the bolt for coil p

Really appreciated their service and help. We had a weird grinding sound out of the blue and had a long drive the next day to make. They were able to help us on super short notice. Everyone was really kind and helpful. Their office cat was also really cute :)

I wanted to make sure I left a review for this place of business as it is one that I most certainly will be using again for anything that I am not able to handle myself. Billy was absolutely amazing with keeping me up to speed on the repairs. Gary made sure to come out and introduce himself personally, that goes a long way in my book. The most important fact about my interaction was there was not one attempt to upsell me, and I get it, it's how profit is made. Overall a great experience and my wife's car is back on the road. Thank you Gary and crew!!