Gates Towing - Service & Fleet

When you got a tow on the way, it's usually not the best day, but when I received the call from Pedro Ortiz - negativity left on the curb and nothing but smiles to the toe location. Pedro picked up myself and my down vehicle from Pottsford and got me to Canandaigua safely, comfortably and with nothing but smiles. Besides a great employee - you e got a great human on your team that cares about people. I've only been towed twice in my life and my ride in "Ruby" was 1st class. I don't believe my first town was with Gates towing, nor do I know anyone in this business personally but Pedro treated me like a friend in need. Thanks! Sincerely!!

I am so thankful for Pedro Ortiz from Gates Towing Service and Fleet. I was having so many issues with my Mercedes Benz for days. My father, brother and a cousin attempted to figure out why we couldn’t get the car started to no avail. It wouldn’t start and we were unable to move it off of the city’s street, who slapped me with a parking ticket as a gift on Valentine’s Day. But Pedro came did his magic and was able to start the vehicle. Pedro was also very informative! I am grateful Pedro and his dedicated work! Thank you! 😊

Pedro Ortiz helped me with my towing. He is very knowledgeable about cars and took care of it while getting it onto the bed. The truck he used was great for my lowered car and he uses straps that protect the wheels as well. He was great to talk to on my ride to the service center and even provided snacks as well. If I ever needed a tow again I know who to call!

My towing specialist Pedro Ortiz was awesome. He helped me gwt my car towed from my house to a tire shop.Pedro was very professional kind caring and very patient.Pedro towing truck was very clean and well organized. If I ever need a tow I will ask for Pedro ..Definitely well respectful. Have a blessed day.

Pedro Ortiz did a wonderful job in what I thought was an impossible situation. He was kind and understanding. Great towing company, great guy!