Genesis of Birmingham

Great experience! I wanted my payments to be no more than a certain amount; dealership cut me a great deal to make it happen! AND free lifetime oil changes! My sales representative really knew his stuff about my new car, which helped seal the deal for me. Would definitely do business there again!

I’m posting this review due to an invite text I received. When dealing with the service department in person, I have always had a great experience. It is the follow through that I have had a bad experience with. I have to take the day off work to get my car into the service department. They dropped the ball on my first visit and I had to repeat the process to get another diagnosis. I’m very hopeful the follow through this time will be flawless. I will upgrade my review if my issues are taken care of correctly this time.

What a great experience I had! I scheduled maintenance with this company and made the arrangements for them to pick up and drop off my vehicle at my job. Well, last minute I had a change of plans but the company worked with me and I was still able to get maintenance of my car and fullfill my obligation. Thank you team for making it easy.

The service upon arrival was good, but making the initial appointment was somewhat, blah... I have a new genesis, ask could they pick up my vehicle for service, the rep over thphone said that they wont be able to until the new year. Which I understand. But she neglected to tell me that they would arrange for transportation back to my job, or cover the cost of a ride share. Once I brought in my vehicle, everything was good. Very attentive and courteous. It doesn't seem to be a one stop shop type of thing. For example, i needed help with my connective services, I was told that I had to drive to another department to get that done. I also asked about repairing some lettering on my car, that could not or was not address. I definitely see the difference in going to a genesis dealershi

We arrived at our appointment and the wait was minimal before checking in. They were very busy but we felt they gave each customer special attention. Kendall was our service specialist and he was great at keeping me informed until the car was ready for pick up. We feel the service was both a personal and professional experience. We will definitely be scheduling service for our vehicle with Jim Burke in the future.