Genin's Autocare

Quick and honest I have been taking my car to Genins for a couple years. They are always honest and up front. Most recently they estimated two days to get some maintenance done and got it done same day. I really appreciate knowing they are going to do their best and give it to me straight. Keri Jo and Rick are great!

Im not sure on the quality of service this place provides however its pretty concerning when my young daughter has a headlight went out and they said it would cost $265 for an hours worth of work to replace it. I know for a fact this would take less than 5 mins as I have replaced a bulb in the past. Shame on Genins for trying to take advantage of a young woman by wanting to upcharge for a simple service!!!

I generally never write reviews even if it’s a bad experience, but this was pretty sad. It’s Christmas Eve and even explained to multiple people that I was stuck at Children’s Hospital, which is about three blocks away. Absolutely zero care or offered zero resolution to help me at the hospital. I was finally able to get my vehicle over to their shop to get a new battery. Asked if someone could put it in for me because I have no tools and was denied for that as well. Customer service is obviously not in their real realm. I always try and support a local shop, but I’m now on my way to a major retailer? Still in disbelief.

Went this place to pump up tires two times. The first time she just said I can give whatever tip I want I remember I gave her 2 or 3 dollars. The second she just charged me 7.5$ directly without saying anything. I believe most places are free of charge. This is ridiculous.

You put in a lower battery than what was there. Do you think I don't know? I even found this out when the battery died again after a few months and I changed it at Costco, but the battery size was a lower grade than the original. I didn't take a picture of it because I was shocked, but that's what I experienced.