Genmax Power

Genmax has A-1 Customer Service and products! I’ve had my 7500 generator for over a year and a half and I started having an issue with it starting rough. I called Genmax and Oscar helped me try to diagnose the problem. He told me to drop it off and see if they could fix the problem within an hour or so. The problem ended up being something more serious and he offered me a new unit no questions asked for the trouble! I ended up getting a! 8500 because they didn’t have my model in stock! Needless to say I would highly recommend buying from Genmax as their generators are solid and if they have any trouble the customer support is second to none! Highly recommend and very happy I purchased a Genmax!

I purchased this generator 2023 to take with us in our travel trailer. I’ve only used it a few times while traveling. We stored the trailer the fall of 2024 and I stored the generator in my garage. When I took out of storage I tried to start it using propane, it’s dual fuel , it wouldn’t start. I did checked for spark , which was there. I called generac support and spoke with Mason who was very knowledgeable about the generator. He mentioned that there may be an issue with the co sensor which he would send to me. I mentioned that I haven’t used gas in the generator as of yet, as I’m trying to eliminate the gas fumes when I take it in our travel trailer. He suggested trying gas to see if it would start. Lo and behold it started and ran perfectly. I believe the on board battery , from storag

genmax, the best generator company that i have ever dealt with. great products and outstanding customer service and technical services rep's. tristen a. is excellent, a pleasure to work with. thank you. a repeat customer!

Nick was fantastic—friendly, knowledgeable, and professional! He quickly diagnosed the issue with my generator and arranged for a replacement part right away. Excellent service all around!

I purchased this generator a little over a month ago as an exclusive item to Sam’s Club and just finished the break-in period, which was around eight hours of runtime, and had zero issues during that time, in fact, I even noticed an improvement in engine performance during this time (there were absolutely no issues on the first start up, or there after, the improved engine performance was coming from the initial break-in period, which is normal). I can also give two thumbs up for Genmax‘ customer service as I unfortunately broke a part, (which was completely on me and NOT any fault of the generator build OR manufacturer) and needed to contact Genmax‘ customer service to get a new part, not only did I get a representative on the phone right away, I also had the part in my hand within seven