George's Towing Co.

I had one of the worst customer service experiences of my life with George’s Towing / Valeo, entirely due to the front desk staff. Before even coming in, I called ahead to confirm the process after winning a vehicle at auction. I was told all I needed was the release PIN that had been emailed to me. I drove 1.5 hours each way to their location, provided the PIN, and was then told the vehicle could not be released. When I attempted to calmly re-verify the PIN to ensure it was correct, the front desk attendant became defensive, insisted she had written it down correctly, and dismissed my attempt to clarify. It later became clear the PIN had been entered incorrectly on their end. Because of this error, I was forced to leave without the vehicle and return on a second trip another day, turning

(My review is for Shields recovery but they share the location with George's towing.) The guy at the service counter was real cool, he was no problem at all, friendly & no issues. But the yard that they keep the cars in is straight up garbage, trash, basura, and thats putting it lightly. It was mud all on my tires mud inside of my car on the driver side where the little cup holder storage thing is, on my break pedal & on my gas pedal. I know my car got towed but damn treat my baby with some respect 👎🏾

Juan was amazing. He arrives earlier than expected. I was parked at the dealership and he carefully maneuvered the tow truck to pull out my car without scratching other cars. He was very efficient and I called and they gave me an estimate for $100 for 5 miles which is great pricing for local driving. I can’t appreciate them enough!

The service was top notch. They was quick and I like the communication to the beginning and to the end of my tow. Great service and very nice people.

I don’t know how this place has the ratings it does. 225 dollars a for a tow from VALLEJO which they are located in to Suisun City??? A 25 minute drive??? THAT’S SO SICK, THAT’S A SCAM!!! You would be left STRANDED with these people. It would have took the truck MINUTES to get to a vehicle that was in the same city and under 30 minutes to get to the drop off destination. Unacceptable, I really hope the other tow truck company’s in the area aren’t priced like that